Return & Refund Policy - The Honey Hearts Malaysia
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Return & Refund Policy

Thank you for your business.

If you are not entirely satisfied with your purchase, we’re here to help.

REFUNDS

  • We do not provide refund for any purchase.
  • DAMAGED and OPENED good(s) are not refundable.

RETURNS

  • Change your mind? That’s fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 7 days of the PURCHASE date. Please note that we do not refund the original postage fees with the return.To return a product, please contact us at sales@thehoneyhearts.com to let us know you would like to arrange a product return. We’ll advise the best address for you to send the products to. Pack and seal the item/s in their original shipping package and post them back to us. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser’s payment.
  • We recommend that you use a reliable courier service with parcel tracking services to prevent damages.
  • To return your product, you should mail your product to: Sunvintage Trading, 8-2A, Jalan PJU 1/3B, Sunway Mas Commercial Centre 47301 Petaling Jaya, Selangor. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Allow us 7 to 21 working days to proceed your return product process. We will contact you upon your return is completed.
  • For more information of return policy, kindly contact us  at sales@thehoneyeharts.com along with your contact details, invoice number and reason for return.
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